At MySigrid, we are committed to safeguarding the privacy, confidentiality, and integrity of the personal data we collect, use, disclose, and store—whether relating to our clients, their team members, or other individuals connected to them. This Privacy Policy outlines how we manage personal data in the context of delivering our Services.
We are incorporated in Singapore and comply with the Personal Data Protection Act 2012 (PDPA). We also adhere to applicable principles under the General Data Protection Regulation (GDPR) of the European Union.
We collect personal data in the following situations:
1.1 When You Register Interest
When you visit our website or contact us to learn more about our services, we may collect basic information such as:
• Full name
• Email address
• Company name
• Phone number
• Nature of interest in our services
This information is used solely to respond to your inquiries and is accessible only to authorized MySigrid personnel and IT vendors supporting our systems.
1.2 During Qualification and Onboarding
As part of our qualification or onboarding process, we may request additional information to better understand your needs. This may include:
• Work and role-related details
• Preferences for tools, communication, and support
• Travel or schedule patterns
• Payment information
• Third-party personal data (e.g., colleagues, emergency contacts)
• Credentials or data needed to provide AI agent integration or staffing functionsYou are responsible for ensuring that any third-party data you share is provided with the appropriate consent.
1.3 While Using Our Services
In the course of ongoing service delivery, we may collect and store personal data voluntarily shared by you to enhance your experience or to carry out assigned tasks. Examples include:
• Login credentials
• Passport details
• Billing or payment preferences
• Task instructions
• Feedback or correspondence
• Communications exchanged through assigned talent or our platform
We use personal data for the following purposes:
• To deliver the Services outlined in your Service Agreement
• To assign and manage human or AI resources based on your operational needs
• To personalize the support and automate recurring workflows
• To manage service continuity, record-keeping, and compliance obligations
• To fulfill legal, regulatory, or contractual obligations
We do not sell or share your data with third parties for advertising purposes.
By providing your personal data to MySigrid, you consent to the collection, use, disclosure, and storage of that data as described in this policy. You may withdraw your consent at any time by emailing privacy@mysigrid.com or notifying your primary point of contact.
Please note that withdrawal of consent may affect our ability to deliver some or all of the Services.
You may request access to your personal data or request corrections by contacting your assigned resource or emailing privacy@mysigrid.com. We will respond within a reasonable time and in accordance with applicable data protection laws.
We implement appropriate physical, technical, and administrative safeguards to protect personal data. These include:
• Encrypted communication and storage
• Access controls and role-based permissions
• Data loss prevention systems
• Mandatory confidentiality agreements for all team members
• Vendor audits and strict contracts for data intermediaries
Higher-risk data (e.g., payment cards, identification numbers) receive additional layers of protection.
We retain personal data only as long as it is necessary for business or legal purposes. When personal data is no longer required, it is securely deleted or anonymized in accordance with our Document Retention Policy.
You may also request deletion of your personal data, subject to legal or operational retention requirements.
Personal data may be accessed or processed by MySigrid personnel in countries where we operate—primarily the Philippines and Singapore—or stored in secure cloud environments hosted globally. We ensure that such data transfers are protected by contractual agreements and technical safeguards consistent with PDPA and GDPR standards.
MySigrid may integrate with third-party tools (e.g., communication platforms, AI providers, CRM systems) as directed by the Client. When such integrations involve personal data, we ensure compliance through data processing agreements and security audits. However, the Client is ultimately responsible for ensuring the lawful collection and authorization of third-party data shared through such tools.
When subscribing to AI Agent Building Services, the Client may provide training data, documents, or recorded content. Such data will be used strictly to:
• Train or fine-tune the AI agent for the Client’s business use
• Maintain agent accuracy and performance
• Store outputs in designated, private knowledge bases
All AI agents are governed by strict confidentiality, security, and ethical use protocols.
If you have any questions or concerns about how we handle personal data, or if you would like to make a data-related request or complaint, please contact:
Data Protection Officer
📧 privacy@mysigrid.com
📍 MySigrid Pte Ltd, Singapore
We may update this Privacy Policy from time to time to reflect changes in regulations, business practices, or technologies. All changes will be published on our website and, where material, we will provide advance notice.