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Enjoy support from a dedicated Customer Success Manager, with continuity guaranteed. Benefit from support from specialists and a 24/7 backup team. Experience quality control and supervision, along with coaching and training. Our clients stay for years because we have all the systems, processes, training, and documentation in place to deliver consistent service quality.
Safe data sharing
Safe data sharing
We equip our remote staff with the latest AI-powered tools and systems, enabling them to deliver seamless, world-class support in a hybrid work setting
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CEO, LCR Capital Partners, US
My MySigrid VA is off to a great start. She has a positive attitude, strong skills and is highly responsive. She also is excellent at anticipating my needs. We see a bright future for her eventually managing a team providing services across our business. Well done!
Licensed Marriage and Family Therapist, US
MySigrid has excellent customer service. They offer top-notch service at a good price point. I am really happy with the wide range of services that MySigrid can accommodate for their clients, and my VA is so helpful at pointing out what can work better for me in my workflow and day-to-day life.
Chairman of the Monitor Group, US
MySigrid offers an extraordinarily valuable service, customized to the client, provided by a staff who work hard, who listen, and continually strive to improve their quality. MySigrid delivers results and does so in a way which makes the entire process a pleasure.
Founder, A Space Between, Singapore
I love the consistency of the service provided by MySigrid. They have all the training and documentation in place so that even if another VA has to handle my concern, this VA already knows my working style and expectations and can deliver the results that I want.
CEO & Founder, OLIVELA, US
My VA is one of the hardest working and most responsive people I have had the honor to work with. And the larger Sigrid team is always so ready to jump in and help if something arises during off-hours for my VA. I don't know what I did before you all helped organize my life! You truly make everything possible. Thank you.
Managing Partner, TraxionTax, Denver, US
My VA is up to speed with her tasks. Overall, I am having a good experience with both the service and my VA’s performance. My VA works on things right away. She adjusts quickly to feedback and works on things really well.
By leveraging advanced AI and our homegrown centralized task management & knowledge-sharing platform, we offer a solution that not only meets but exceeds the capabilities of traditional talent agencies, BPOs, and freelancing platforms.
Our professional and experienced Customer Success Managers (CSMs) will lead you through the process and be by your side from your initial interaction with MySigrid. Your CSM will guarantee a successful journey with MySigrid, serving as your main point of contact to ensure all your requirements are met.
Your dedicated Executive Assistant is a well-managed and extensively trained member of the MySigrid team. If a full-time Assistant isn't necessary, you can choose from various plans tailored to your preferred hours.
MySigrid's method of pairing clients with Executive Assistants aims for a harmonious and productive working relationship.
Our approach is client-focused and adaptable, emphasizing both technical fit (skills and qualifications) and personal fit (chemistry and working style). This ensures a seamless collaboration between the client and Assistant, fostering a productive and enjoyable partnership.
MySigrid ensures service continuity with our revolutionary feature, the ClientFact Book (CFB) in the MySigrid Communication & Task Management App.
Your dedicated Executive Assistant utilizes the CFB to record your distinct preferences and instructions. If your assigned Executive Assistant is unavailable, the backup Assistant is ready to step in seamlessly, armed with access to all pertinent details in MySigrid. This method guarantees that no crucial details about your work, family, or personal life are overlooked, ensuring a seamless and uninterrupted service.
When you hire an Executive Assistant from MySigrid, you're enlisting the support of the entire MySigrid Team.
You're not limited to the skills of your dedicated Executive Assistant; they can tap into the expertise of our whole team of specialists at any time, including IT, travel specialists, coding, bookkeeping, graphic design, SEO, and social media management.
In addition to all that MySigrid offers, we also provide a backup team available 24/7 to assist your Executive Assistant with crucial tasks beyond their regular working hours. Simply write 'Critical' in the subject line, and our team of backup Executive Assistants will be notified through the MySigridAssistant Communication & Task Management app.
Our committed Quality Management Team diligently implements strict quality control measures to detect and proactively address any quality issues.
Additionally, the MySigrid App ensures no task goes overlooked during delegation, making sure your Executive Assistant adheres to agreed-upon response times and deadlines, while meticulously handling all client preferences and urgent appointments.
If prioritizing exceptional quality is your focus, MySigrid stands as the foremost choice in the industry
Every client is assigned a dedicated Executive Assistant, who is established as an employee of your company and operates as a fully integrated team member. Your dedicated Executive Assistant will also be given a local telephone number and a company-branded email.
If you prefer your dedicated Executive Assistant to take a proactive role in managing your calendar and email inbox, we will personally set up your Executive Assistant as an additional user on your email system.
The MySigrid Assistant Task Management app enables smooth communication with your dedicated Executive Assistant, providing a well-organized overview of all the tasks you've delegated.
Furthermore, you can effortlessly monitor the time spent on task completion by your Executive Assistant through the task management dashboard in the app, and keep track of your subscription usage through your private dashboard.
All our Executive Assistants are linked to the MySigrid Training Academy. Your assigned Executive Assistant actively participates in bi-weekly coaching and training sessions, joining the entire MySigrid team. Supervisory assistance is readily available to help comprehend new tasks and tools when needed. This approach is crucial in ensuring that your Executive Assistant stays updated on the latest tools, continually improving their skills and knowledge.
In our digitally driven era, the majority of payment transactions involve accessing payment details and login credentials.
Our Secure Online Client Vaults (CSVs) feature robust end-to-end encryption, ensuring a secure means for you to share sensitive information with your Executive Assistant, such as credit card details and login credentials. This system empowers our Executive Assistants to go above and beyond for our clients, proactively managing their matters without requiring constant client involvement at every step of task fulfillment.
We recommend providing your Executive Assistant with a secure MySigrid virtual debit card for the efficient and secure handling of your online payments.
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When you sign up for any of our plans, you get access to the MySigrid Assistant Task Management App. MySigrid is your command center for tasks, with your Executive Assistant managing everything and coordinating with our support team.
You can submit tasks however you prefer or use our app. MySigrid consolidates all your tasks in one place, ensuring nothing slips through the cracks and everything gets done on time.
Our community manager ensures your Executive Assistant thrives by overseeing team-building events, training sessions, and monthly social gatherings. With job stability, competitive compensation, long-term security, family medical coverage (HMO), and comprehensive benefits, we uphold the principles of ethical outsourcing while supporting our employees.
With routine tasks managed, you can focus on strategic decisions.
Calendar Management & Meeting Scheduling
Your dedicated Executive Assistant (EA) will proactively manage your schedule, handle appointments, meetings, and events, ensure no conflicts, send reminders, coordinate with participants, and adjust plans as needed to keep you organized and efficient.
Your EA will create an organized online filing system using Google Drive or Dropbox, archive and label e-documents, ensure compliance, convert file formats, and transcribe meeting minutes and voice recordings.
Your EA will conduct in-depth research for reports or meetings, providing updated statistics and detailed answers to complex questions using both online and offline sources, allowing you to focus on strategic activities.
Your EA will handle proactive travel management, from booking flights, hotels, and car rentals to handling check-ins, loyalty programs, visas, passports, and resolving travel issues.
Your EA will streamline expense management, handling receipt collection, data entry, reconciliation, report generation, policy compliance, audit prep, budget tracking, and vendor/client management.
Your EA will handle every aspect of your project, from online tools to document structure, process management, scheduling, and coordination.
Your EA will perform extensive research based on your needs and budget, shortlist candidates, and manage contracts, invoicing, and vendor relations.
Your EA will handle basic troubleshooting and contact IT support if needed. They manage software and licenses, offer productivity suggestions, and research IT solutions.
Do you find this useful? Why not let your EA help you with your personal tasks?
Let your EA process your insurance claims for you. Your EA will handle all aspects of your insurance claim and will track the progress of your claim until you’re fully reimbursed.
Your EA will remotely schedule household repairs with vetted contractors (plumbing repair, drain cleaning, insulation repair, etc).
Let your EA manage all maintenance tasks related to your home, garden, and vehicles. Do you need a plumber to work on your plumbing or a contractor to add an installation to your home? Your EA will vet the contractors, book the appointments, and manage all service contracts and payment invoices.
"We've tried working with virtual assistants four or five times in the past - and this is the first time we've encountered a service that was more of an asset than a bandaid. MySigrid has changed our minds about hiring remotely for certain capacities. I highly commend MySigrid for structuring their services in a way that enables them to deliver quality support with such consistency. If we didn't have MySigrid it would impact our efficiency and effectiveness. This has been an effective service during the most trying times."
Chairman & Founding Partner, LCR Capital Partners
www.lcrcapital.com
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Get started in one of two ways: sign up for one of our subscription plans now, and we can have you up and running within the next 48 hours. Or, book a consultation to learn more about the MySigrid service.
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We schedule a call to familiarize ourselves with your needs and expectations. We’ll also identify the right systems and processes to provide seamless support.
We will pair you with a dedicated Executive Assistant. We will attentively consider your needs, as well as those of your family and business, to ensure a suitable match.
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You connect with your assigned EA. In the welcome call, your EA will get to know you, comprehend your work approach, and familiarizethemselves with the tools and systems you utilize.
Oh, and don't worry about running out of hours. You can upgrade or downgrade your plan anytime, share it with your partner, and top up more hours when you need it.
$450/mo
15 hours of support per month
$850/mo
30 hours of support per month
$1,500/mo
60 hours of support per month
$2,400/mo
120 hours of support per month
MySigrid is dedicated to ensuring the security of your information. To prevent unauthorized access or disclosure, we've implemented appropriate physical, technical, and administrative security measures to safeguard the confidentiality of your personal data.
All our staff have signed non-disclosure agreements (NDAs) to ensure the protection of your information and undergo regular training on our Information Security Policies.
Your data is stored in our custom-built MySigrid system, hosted on the Google Cloud Platform, benefiting from its industry-standard security. We conduct regular vulnerability assessments and penetration testing.
For particularly sensitive information like passwords, log-ins, and confidential documents, we rely on 1Password, a leading secure password management and data-sharing solution. Learn more about how we use 1Password to safeguard the sensitive data you share with your dedicated Executive Assistant here.
If you prefer our staff to use other means for transferring or storing information (e.g., Dropbox, Google Drive, Slack, WhatsApp), we will adhere to these systems under ourInformation Security Policies.
For additional details, please consult our Privacy Policy. Any questions can be directed to our Data Protection Officer at dpo@sigrid.ai.
Online hours are the time slots during weekdays when you can have real-time communication with your Executive Assistant.
These are also the times when your Virtual Assistant can participate in meetings, calls, etc.
These slots cover the following time zones (Summer-Time):
We will adjust the times accordingly during Winter Hours.
The actual resolution of your tasks may happen at any time of day depending on urgency and the skills required.
Can I get help outside my online hours?
If your task requires immediate attention inside your online hours, please write the word ’Urgent’ in the subject line or chat text. Incoming voice or video calls will be treated as urgent.
If your task requires immediate attention regardless of the time of day (especially outside your online hours), always send an email and write ’Critical' in the subject line.
These are our response time commitments:
|
Priority |
Response time* |
When |
Task Resolution |
|
Normal |
Within 30 minutes |
Inside online hours |
As soon as possible |
|
Urgent |
Within 15 minutes |
Inside online hours |
Immediately |
|
Critical |
Within 15 minutes |
Anytime |
Immediately |
Before subscribing to one of our dedicated Executive Assistant plans, we ask that you schedule a 20-minute consultation with us. This allows us to understand you better, align with your work style, and pinpoint areas where you require support. Using this information, we'll match you with the ideal dedicated Executive Assistant. You can have support from one of our Executive Assistants within the week.
If you prefer to choose your own Executive Assistant, we'll provide a batch of CVs for your selection, followed by scheduled initial interview consultations.
Your introduction to your new Executive Assistant takes place during the onboarding call. We assign staff based on their geographical location, considering whether it's an individual client or an entire team subscribing to our flexible plans.
We'll make every effort to match you with the ideal dedicated Executive Assistant. How? You'll have an introduction with your designated EA before commencing work with us. Moreover, your dedicated EA is hired, trained, supervised, and screened by our team.
While we can't dictate chemistry, we are committed to delivering exceptional customer service and showcasing empathy. If, for any reason, the arrangement isn't meeting your expectations, we are open to changing the EA as necessary.
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